GLAMPING IN CROYDE

IMPORTANT INFORMATION

Payments Payment must be made in full. Failure to do so may arise in cancellation of your booking. Once we have received the necessary booking information your booking will be confirmed via the AirBnB system. Use of the Accommodation. Only those people listed on the booking can occupy your accommodation and use the facilities of the site. Over occupancy will result in additional charges or termination of the booking. No refunds will be offered. Arrivals and Departures All customers and visitors are required to meet the manager at reception upon arrival. Tents are let from 2pm on day of arrival until 10am on the day of departure. For a late departure please enquire with the manager who will be able to assist you further: 07921 763 329 or croydeglamping@gmail.com Changes and Cancellations We will endeavour to accommodate any changes that you wish to make to your booking. Should circumstances beyond our control force us to cancel your holiday then we will either offer you a full refund of any monies paid or make alternative arrangement for another time. Booking Confirmation Bookings made will only be secure and confirmed on full payment. These are non refundable and will only be transferred at the discretion of the management. Payment is required in full at time of booking via the AirBnB page. A minimum booking of 2 nights is required. Booking Conditions We reserve the right to decline or terminate the booking of any customers whose behaviour may be or come to be a nuisance, danger or annoyance to others. In such instances no refunds will be offered. Freshwell Camping is a relaxed family based campsite and our facilities are designed to recognise this. Responsibility The person making the booking is responsible for the conduct of all the individuals in their party. Please ensure that you read this term and retain for your records. Problem Management In the unlikely event of a problem with the tents or your stay, please contact the manager of the tents on: 07921 763 329 or croydeglamping@gmail.com Freshwell Camping The Freshwell Camping reception staff are not always aware of the glamping tent bookings. They do not readily have access to these booking details so please arrange arrival and departure times with the manager of the glamping tents on 07921 763 329 or croydeglamping@gmail.com Tent Maintenance & Management The bell tents and their contents are managed by a third party owner who is using the Freshwell Camping site to rent them out. Freshwell Camping is not directly responsible for the upkeep and condition of the tents.